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Shopee partners with various courier services to ensure efficient delivery of products purchased on their platform. The logistics system is designed to accommodate different types of deliveries based on speed, cost, and customer preference.

• Shopee's In-house and Partner Couriers

  • Shopee Express (SPX)
    • In-house Logistics: Shopee Express is Shopee's own logistics service, providing streamlined and often faster delivery options within specific regions.
    • Real-time Tracking: Users can track their shipments in real-time via the Shopee app or website.
    • Reliable Service: Being an integrated part of Shopee, it often offers reliable and consistent delivery experiences.
  • Third-party Courier Partners
    • J&T Express: Known for its extensive network and reliable delivery services across various countries.
    • Ninja Van: Offers quick and efficient delivery services, popular in Southeast Asia.
    • DHL: Internationally recognized, provides both domestic and international shipping options.
    • LBC Express: A prominent courier in the Philippines, known for both parcel delivery and remittance services.
    • Other local and regional couriers might be available depending on the country and specific agreements with Shopee.

• Delivery Options

  • Standard Delivery
    • Usually managed by Shopee Express or partner couriers.
    • Offers a balance between speed and cost.
  • Economy Delivery
    • More affordable, but longer delivery times.
    • Suitable for non-urgent shipments.
  • Same-day/Next-day Delivery
    • Available in select areas.
    • Typically managed by Shopee Express or a premium courier partner.
    • More expensive but faster.
• Features and Services
  • Tracking: Both sellers and buyers can track orders in real-time through the Shopee platform.
  • Cash on Delivery (COD): Many couriers support COD, allowing buyers to pay upon receiving the package.
  • Insurance: Some shipments may come with insurance to cover loss or damage during transit.
• Choosing a Courier on Shopee
  • During Checkout: Buyers can select their preferred courier based on available options for their region.
  • Based on Reviews: Feedback from other users can guide buyers and sellers in choosing reliable couriers.
  • Service Availability: Not all couriers serve every area, so availability is a key factor.
• Support and Customer Service
  • Shopee Support: Shopee provides a customer service platform to handle delivery-related issues, such as delays, lost packages, or damaged items.
  • Courier Customer Service: Some issues might be directed to the courier’s own customer service for resolution.
• For Sellers
  • Setting Up Shipping Options: Sellers can configure their shipping preferences in the Shopee Seller Center.
  • Printing Shipping Labels: After an order is placed, sellers print shipping labels directly from the Shopee platform.
  • Scheduling Pickups: Depending on the courier, sellers can either schedule pickups or drop off packages at designated locations.

Below are descriptions of some of these prominent statuses.