Aramex Tracking

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About Aramex


Aramex is a global logistics and transportation company headquartered in Dubai, United Arab Emirates. Founded in 1982 by Fadi Ghandour and Bill Kingson, Aramex has grown to become one of the largest and most reputable logistics companies in the world, providing comprehensive logistics, courier, and parcel delivery services.

Key Services Offered by Aramex:


Aramex offers a wide range of key services aimed at meeting the diverse logistics and transportation needs of its customers. Here are the main categories of services offered by Aramex:


1. Express Shipping and Courier Services
  • Domestic Express: Fast and reliable door-to-door delivery services within the same country, ensuring that shipments reach their destination quickly.

  • International Express: Expedited shipping services to international destinations, providing fast and reliable delivery across borders.

  • Import Express: Solutions for businesses to import goods from international suppliers, offering customs clearance and door-to-door delivery.


2. Freight Services
  • Air Freight: Efficient and reliable air freight solutions for urgent and time-sensitive shipments, providing both standard and charter flight options.

  • Sea Freight: Cost-effective sea freight services for bulk and large shipments, including full container load (FCL) and less than container load (LCL) options.

  • Land Freight: Overland freight services across continents, utilizing a vast network of trucks and transport vehicles for regional and international deliveries.


3. Logistics and Supply Chain Management
  • Warehousing: Advanced warehousing solutions that include storage, inventory management, and distribution services, ensuring the safe and efficient handling of goods.

  • Distribution: Tailored distribution solutions designed to optimize supply chains, providing end-to-end logistics support from production to delivery.

  • E-commerce Solutions: Comprehensive fulfillment and delivery services for online businesses, including inventory management, order processing, and last-mile delivery.


4. Customs Clearance
  • Customs Brokerage: Expertise in customs regulations and procedures to ensure smooth and efficient clearance of goods, minimizing delays and compliance issues.

5. Value-Added Services
  • Packaging: Customized packaging solutions to protect shipments during transit, ensuring that goods arrive in perfect condition.

  • Shipment Insurance: Insurance options to cover the value of shipments against potential loss or damage during transit.

  • Reverse Logistics: Solutions for managing returns, including pickup, inspection, and restocking or disposal of returned goods.


6. Technology and Digital Solutions
  • Tracking and Visibility: Advanced tracking systems that provide real-time visibility of shipments, allowing customers to monitor the status and location of their packages.

  • APIs and Integrations: Application Programming Interfaces (APIs) that enable businesses to integrate Aramex’s shipping and tracking services directly into their own systems, streamlining operations.

  • Mobile Apps: User-friendly mobile applications for managing shipments, tracking deliveries, and accessing other services on the go.


7. Specialized Services
  • Healthcare and Pharmaceuticals: Tailored logistics solutions for the healthcare industry, ensuring the safe and compliant transportation of medical products and pharmaceuticals.

  • Retail and Fashion: Customized logistics services for the retail and fashion sectors, including time-sensitive delivery options and specialized handling of garments and accessories.

  • Automotive: Logistics solutions for the automotive industry, covering the transportation of parts, components, and finished vehicles.


8. Global Presence
  • Extensive Network: Operating in over 100 countries, Aramex has a robust global network of offices and hubs that support efficient international logistics operations.

Tracking Status Description
Softdata Upload  The customer's package has been registered and is currently awaiting confirmation. 
Pickup Awaited  A shipping label has been created and the package is being processed for delivery. 
Booked At Facility  DTDC has received the package as requested by the customer and is currently processing the shipment. 
Processed & Forwarded To Facility  The package has been processed and forwarded to the facility for the next step of processing. 
Processed & Forwarded from the Facility The package has been processed and is now being forwarded to the next transit point. 
Received At Hub  The package has reached the hub. 
Processed & Forwarded to the Hub The package has been processed by the facility and is being forwarded to the hub. 
Processed & Forwarded From Hub The package has been processed and is now being forwarded from the hub to the facility. 
Received At Facility The package is back at the facility and being prepared for delivery. 
Out For Delivery DTDC has fully processed the package, and it is now being delivered to the recipient's doorstep. 
Not Delivered (RECEIVER NOT AVAILABLE-(CIR)  The recipient was not available to receive the package and requested that it not be left if they were unavailable. As a result, the package has been returned to DTDC.
Successfully Delivered  The recipient has received the package and the delivery has successfully been completed. 

Frequently Asked Questions


You can track your Aramex package by entering the tracking number on the Aramex tracking page, using the Aramex mobile app, or contacting Aramex customer service.

If your tracking number isn’t working, ensure you’ve entered it correctly. If the issue persists, contact Aramex customer service for assistance.

If your package is marked as delivered but you haven’t received it:
  • Check around your property for the package.
  • Ask your neighbors if they received it on your behalf.
  • Contact Aramex customer service or the sender for further assistance.

If your package arrives damaged:
  • Take photos of the damage.
  • Contact Aramex customer service and the sender immediately to report the issue and start a claim process.

Changing the delivery address after shipping may be possible through the Aramex website or by contacting Aramex customer service.

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