About DHL
DHL (Deutsche Post DHL Group) is a leading global logistics company that offers a variety of services, including international express deliveries, global freight forwarding by air, sea, road, and rail, and contract logistics. One of the key services offered by DHL is the ability to track shipments. DHL provides several tracking options, catering to different types of shipments and customer needs.
DHL Tracking Services:
-
DHL Express Tracking:
- Purpose: For tracking express shipments.
- How to Use: Enter the tracking number on the DHL Express tracking page.
- Tracking Number Format: Usually consists of 10 digits (e.g., 1234567890).
-
DHL Parcel Tracking:
- Purpose: For tracking domestic and international parcels.
- How to Use: Enter the tracking number on the DHL Parcel tracking page.
- Tracking Number Format: Generally 10 to 39 characters.
-
DHL eCommerce Tracking:
- Purpose: For tracking shipments through DHL eCommerce services.
- How to Use: Enter the tracking number on the DHL eCommerce tracking page.
- Tracking Number Format: Typically starts with "GM", "LX", or up to five digits.
-
DHL Global Forwarding Tracking:
- Purpose: For tracking air and ocean freight shipments.
- How to Use: Enter the tracking number on the DHL Global Forwarding tracking page.
- Tracking Number Format: Depends on the type of shipment.
-
DHL Freight Tracking:
- Purpose: For tracking road and rail freight shipments.
- How to Use: Enter the tracking number on the DHL Freight tracking page.
- Tracking Number Format: Varies based on the shipment.
| Tracking Status | Description |
|---|---|
|
Softdata Upload |
The customer's package has been registered and is currently awaiting confirmation. |
|
Pickup Awaited |
A shipping label has been created and the package is being processed for delivery. |
|
Booked At Facility |
DTDC has received the package as requested by the customer and is currently processing the shipment. |
|
Processed & Forwarded To Facility |
The package has been processed and forwarded to the facility for the next step of processing. |
|
Processed & Forwarded from the Facility |
The package has been processed and is now being forwarded to the next transit point. |
|
Received At Hub |
The package has reached the hub. |
|
Processed & Forwarded to the Hub |
The package has been processed by the facility and is being forwarded to the hub. |
|
Processed & Forwarded From Hub |
The package has been processed and is now being forwarded from the hub to the facility. |
|
Received At Facility |
The package is back at the facility and being prepared for delivery. |
|
Out For Delivery |
DTDC has fully processed the package, and it is now being delivered to the recipient's doorstep. |
|
Not Delivered (RECEIVER NOT AVAILABLE-(CIR) |
The recipient was not available to receive the package and requested that it not be left if they were unavailable. As a result, the package has been returned to DTDC. |
|
Successfully Delivered |
The recipient has received the package and the delivery has successfully been completed. |
Frequently Asked Questions
You can track your DHL package by entering the tracking number on the DHL tracking page, using the DHL mobile app, or contacting DHL customer service.
Your DHL tracking number is included in the shipping confirmation email you received from the sender. It can also be found on the shipping label or receipt provided by the sender.
If your package is marked as delivered but you haven’t received it:
- Check around your property for the package.
- Ask your neighbors if they received it on your behalf.
- Contact DHL customer service or the sender for further assistance.
Common reasons for delays include:
- Adverse weather conditions
- High volume of shipments
- Customs processing (for international packages)
- Incorrect address information
DHL offers the option to sign for a package online through the DHL On-Demand Delivery service before delivery.
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